Frequently Asked Questions
How do I register for iSTARS?

Fill in the registration form. Acceptance may take up to 48 hours. You will be sent your username and password by email.

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Process for CURRENT MEMBERS of the ICAO Secure Portal

1. Login to the ICAO Secure Portal account with username and password.
2. Subscribe to group "iSTARS4." Acceptance may take up to 48 hours. You will be sent your username and password by email.


Process to recover lost password

For assistance on how to recover username/password, please contact the ICAO Secure Portal administrator.

Can I download data in a different format?

If you want to download a specific data, please visit API Data Service.


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However, iSTARS 4.0 does allow printing or saving of reports in PDF format. For more information on how to print reports or get a copy in pdf format, please contact us at istars@icao.int with a brief description of what you need.

How frequently is the data updated and refreshed?

Different data types have different refresh rates and so do our data providers. Typically our server gets updated and data is retrieved everyday while other data can be weekly or monthly.

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Other data is updated as soon as there is a change detected. Please note that we do not send any notification to the subscribers about the updates.
In addition, updates may be delayed due to weekend updates from the server depending on your location/time zone, so please retry at a later time.

Do I need to have a Power BI account to view reports and dashboards?

Users don’t need Power BI license to view any report or dashboard on iSTARS4.0. However, you do need a Power BI Pro license to publish and maintain reports and dashboards.

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For more information about Power BI please visit Power BI FAQ Section

How does ICAO choose the "official" set of accidents every year?

We provide accident data scheduled commercial operations involving fixed-wing aircraft with a maximum take-off weight (MTOW) above 5,700 kg that involve the transportation of passengers, cargo and mail.

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What can I do if I cannot find any data for a particular country?

Not all countries have submitted their data/ report. We update our data according to the data provided to us by the Regional offices.

For partnerships with iSTARS please see below.

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For ICAO Regional Offices.

If a partnership with iSTARS is of interest to you or your country, and you want us to create similar dashboards and graphs to those on our platform, Please contact us by email at istars@icao.int with the information about your country and we work together to create interactive dashboards and graphs.

CONTACT US

Do you have any questions concerning the content, functions, or usage of iSTARS data?

Please address any comments concerning the content of the site to istars@icao.int